Ordering is very simple. Once you have found the product you want, click on the order button. This will take you straight to the shopping basket. If you want to order several products, click on "Continue shopping". When you have finished shopping, go through the 4 steps of the shopping basket.
You can order 24 hours a day, which is the advantage of ordering online. However, if you want to be sure of delivery on the next working day, we recommend ordering before 15:30. In case of urgency, give us a call immediately after placing your order. Then we can give your order some priority.
Changing an order is almost always possible, however, only until the moment the order is packed for shipment in our warehouse. From this moment on, an automatic distribution process takes effect on which we cannot intervene.
An order can always be cancelled up to the time of shipment, unless it concerns products ordered or composed especially for you. If you want to cancel an order, please send us an e-mail with the relevant order number or give us a call.
As long as your order has not been shipped, you will not be charged a cancellation fee.
All prices on our website are basically fixed prices and no additional discount is granted on them. However, if you are interested in larger quantities of the same product, please contact our customer service, we will be happy to make you a separate proposal.
After your order, you will receive an order receipt confirmation almost immediately. This means that your order has been properly received. One of our staff will check your order. After receiving your payment, you will also receive a confirmation of this. When the parcel is dispatched, you will receive a shipping confirmation with Track & Trace link with which you can check the status of your order.
We aim to provide as much information as possible via our website. This is an ongoing process that is worked on continuously. Do you have specific questions? Then we kindly ask you to send them to us by e-mail. You will then receive an answer or reaction (on working days) within a few hours. Calling is also possible, but an e-mail is our preference. You can also use the form (EXTRA --> Personal help).
For personal advice and a physical preview of products, we would like to invite you to come to our company.
In the unlikely event that something goes wrong, you will be notified on the screen. In most situations, we have received your order, but it has not yet been paid. After we have checked your order, you will receive an order confirmation. The order confirmation contains a link to the payment provider with which you can still pay. If it goes wrong again, please contact us so we can help you further.
Do you place your order on a working day before 3:30 pm? Then your order will be processed the same day. Please allow 3 working days for delivery if the parts are in stock. If a part of the order is not in stock, the delivery time is approximately 7 working days. Use Track&Trace to know exactly when your parcel will be delivered
You can check your order status via the link in your order confirmation e-mail. Once your order has been presented by us to PostNL, you can request the status via Track & Trace. You will also find the necessary Track & Trace link in your dispatch notification e-mail.
Delivering abroad is also one of the possibilities. We have extensive experience in delivering parts abroad. Would you like to purchase one of our products and have it shipped abroad? Then follow the same steps as you normally do for orders in the Netherlands and the shipping costs will be calculated automatically. See this page: SHIPPING COSTS and COUNTRIES ELIGIBLE FOR DELIVERY
A. Bring your parcel to one of our shops (Nieuwe-Tonge or Maasdam) to return or exchange the item. B. Bring your parcel to a Kiala or PostNL point.
1. Stick the return sticker (Kiala or PostNL, see overleaf) on the shipping box over your address. 2. Enclose the return form (this contains a barcode which allows us to recognise your shipment). You may keep the delivery note (left-hand side). 3. Keep the proof of return received at the Kiala or PostNL point. 4. As soon as we have received your return within 5 working days, you will receive an e-mail confirmation. We will transfer the total amount, including any shipping costs, back to you as soon as possible, but always within 14 days of the dissolution of the agreement. In case of any damage to the return shipment or an unstamped shipment, Kraakman Parts has the right to charge you for this. If there has been unnecessary damage to the product then Kraakman Parts has the option to charge the customer for this in depreciation.
Products can be exchanged or returned within 30 days. This period starts 1 day after delivery. We do assume that a product is then returned in good condition (undamaged and complete) in its closed original packaging (if reasonably possible). If you return the complete order, you will be refunded the full order amount, including shipping costs of the outbound shipment minus the return shipping costs.
Is your purchase not quite as expected or do you want a different type of product? No problem, because *returning* your package is always free of charge at Kraakman Parts. That is why we also advise you to order several products if you are unsure about the right product or size. Deliver your package to a PostNL or Kiala point, as described on your enclosed return form.
Please fill in the enclosed exchange form in full and return the items you wish to exchange along with the original box. When ordering without an account, items may be sold out in the meantime. You can always exchange your ordered products for another product of your choice in one of our shops within 30 days.
You can keep a product at home for 30 days to decide whether you want to keep it. If you decide to return it, you can send it back free of charge within 30 days via PostNL or a Kiala outlet to our freepost number. If you want to cancel the contract after 30 days, you still have 14 days to do so.
Yes, you can always return and/or exchange products at one of our 2 branches/stores (Maasdam and Nieuwe-Tonge). Don't forget to bring the delivery note with you, it is your proof. If you return the goods to a Kraakman shop, the amount you paid will be refunded in the same way as you paid it.
Yes, you can always return products purchased in the shop within 30 days with PostNL or another postal/transport company. We ask that you then return the item to the shop where you also bought it, i.e. Nieuwe-Tonge or Maasdam. You are responsible for postage/receipt and the shipping costs will be charged to your account.
Do not forget to enclose the relevant invoice and your bank details so that we can transfer the amount back to your account. Please also include your e-mail address or telephone number so that we can contact you if anything is unclear. When exchanging, please state the new/alternative item number.
If you are sure you want to keep the product and reply within 30 days of purchase and have not yet used it, you will receive a discount code for your next purchase worth the price difference. Contact us at +31 (0)187-651540.
All new products have a standard one-year manufacturer's warranty. The factory warranty applies in addition to the legal warranty. Should a product break down, please contact us. Depending on the product, we will then work with you to find a suitable solution.
Used products ("Used products / occasions") or remanufactured products ("REMAN" / remanufactured) are technically sound, working and cheaper than new products. Used and reconditioned products are always offered without warranty unless specifically stated otherwise.
We have our own service and repair department. In many situations, we can therefore offer you a solution ourselves. Should this fail, we will gladly facilitate the repair of your defective product via the relevant manufacturer.
Although we strive to keep the number of complaints to an absolute minimum, we would still kindly ask you to communicate your dissatisfaction - if any. We can learn from every complaint and improve ourselves further. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.
Please send us an e-mail mentioning your name and contact details and preferably also your order or invoice number. Describe your complaint as briefly but completely as possible and, if possible, try to indicate what solution you would find appropriate.
We will deal with complaints within 24 hours (1 working day) and depending on the situation we will inform you by e-mail or telephone and suggest a suitable solution or discuss it with you.
If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.